TeleCaring™ provides peace of mind for West Virginia Caring patients and families

Being the primary caregiver for a terminally ill loved one usually means providing around-the-clock care with nearly every aspect of your loved one’s daily life. All of this is done to ensure your loved one’s well-being and comfort. WV Caring understands the crucial role of caregiving and the workload it demands. This is in addition to the continuing responsibility of daily life – work, kids, household chores, bills etc.

WV Caring wanted to find a way to provide more support in a way that would relieve some of the stress for the patient and family during this end-of-life journey. Sometimes to simply improve care, means to check-in and simply ask a few questions or listen.

Read on to learn more about TeleCaring™ and the benefits of this WV Caring program.


WV Caring patients can rely on a phone call from a TeleCaring™ specialist to check their status and answer any questions.

In addition to regularly scheduled clinical visits to a patient’s home (or the place they call home), specially trained TeleCaring staff proactively call patients and families each day to identify needs and to provide support to caregivers. During these calls, they will help to identify any questions or concerns related to medications, symptom management, care issues, equipment, supplies or any non-medical concerns. Typical questions include:

  • Is the patient resting comfortably?
  • Are there any changes or symptoms to report to the care team?
  • Do you feel confident that you have all of the medications and supplies that you will need to get you through the weekend?
  • Is there anything else we can do to help you?

These daily calls to hospice care patients and families serve as an extra layer of support to identify problems before they escalate.

TeleCaring™ Specialists not only check in on patients; but, provide reassurance and support to the caregiver, easing the stress, worry and isolation that goes along with the responsibility of being a caregiver.

This added layer of care makes it feasible to touch every home patient daily and take proactive action on their needs and raise the caregiver’s confidence. It helps patients to maintain their independence, so they can remain comfortably in their home. That’s why it is so important that our patients and families have this communication because it leads to better patient outcomes and overall experience.

WV Caring’s TeleCaring program has led to improved patient outcomes and a better experience for both patients and their families.

This unique program distinguishes WV Caring from other hospice and palliative care organizations in the state.

“It’s advancements and innovations like TeleCaring that gives all of our patients and families the highest quality care and experience we are known for,” said Malene Davis, president and CEO.


 Our ultimate goal is to provide continued support for caregivers and their loved ones through this tough time. WV Caring wants to provide relief for a patient and his or her family through their finals days with added on services such as TeleCaring™.

These services allow them to enjoy the time they have left with their family and loved ones without added on distractions and stress.

WV Caring serves the following:

  • Barbour
  • Braxton
  • Calhoun
  • Gilmer
  • Marion
  • Monongalia
  • Pocahontas
  • Preston
  • Randolph
  • Taylor
  • Tucker
  • Wetzel